Refund policy

Returns & Refunds

Ehekikxwuca
Stefan Draxinger
Ludwigstraße 20, 85049 Ingolstadt, Germany
Email: info@ehekikxwuca.store
Phone: +49 841 3920582

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ehekikxwuca.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a system or wardrobe that has been cut, fixed or installed cannot be returned, as it cannot be reused. Unused, uncut parts and accessories may be returned within the withdrawal period. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Runners, soft-close mechanisms, rails and finishes wear with use and are stocked as spares — this is normal, not a defect. Damage or injury from failing to anchor a tall unit to a load-bearing wall, from exceeding the rail, shelf or drawer weight limits, from overloading one side, or from a child climbing on it is not a warranty defect, and is a serious safety hazard.